Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Delete phone partnerships. Can't install the Outlook app. Outlook app crashing. I can't find a feature that I need. I can't sign into the app. Can't sync calendar and contacts after set up. If you have an Office work or school account account that uses Office for business or Exchange-based accounts, talk to your Office admin or technical support to resolve issues.
For Outlook. If you lost your phone or are trying to reset your sync partnerships, you can remove it from your account. This does not wipe your device. Learn how to delete or remove phone partnerships using Outlook on the web: Fix email sync issues or remove a device from your Outlook on the web mailbox. In order for you to install the Outlook mobile app you need:. If the Outlook mobile app crashes when you open it, clear the browser's cache on your device.
Then remove the app and re-install it. If there is a tool or feature that you need but can't find in the app, please visit our Suggestion Box to give us feedback, or vote for the features that others have requested. If your Outlook. You can learn how to remove your sync partnership and then you'll have to re-add your account. You can also check the server status of Outlook. If your email is working on the computer and there is no outage, the issue might be with your email app.
You'll have to add them as an Exchange ActiveSync account. Also make sure that your email app has the correct permissions to access your calendar and contacts. See Can't sync calendar and contacts with my phone or tablet if you are having sync issues when setting up your email account for the first time.Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Having trouble connecting to your email from Outlook on your desktop? Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue.
The Microsoft Support and Recovery Assistant can diagnose and fix several Outlook issues for you, including fixing your Outlook profile.
Troubleshoot Outlook mobile issues
To download and install the Microsoft Support and Recovery Assistant, click download the tool. Once installed, the application will run automatically. In OutlookOutlookor Outlookchoose File. On the Email tab, choose your account profileand then choose Repair. Run Windows Update to make sure you have the latest updates for Outlook and other desktop apps for Office Download and run the Microsoft Support and Recovery Assistant. Learn more.
Fix your Outlook email connection by repairing your profile. Get support. Expand your Office skills. Was this information helpful? Yes No. Any other feedback? How can we improve? Send No thanks. Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents. Contact Support.I've got Autodiscover rolled out perfectly and on every computer except 1 - all is well. On this trouble PC, I have installed fresh Office - brand new win7 laptop.
I fire up a new outlook profile and autodiscover does it's thing BUT it does not take the password. I can log in with that user's account on OWA and I even have that user setup in outlook on another brand new PC with office and it works fine.
I am lost. No love. For Office to work "perfectly" with Officeyou need to run the 'Desktop Setup" utility in Office Create your new profile there and you should be good to go. I didn't see you mention the credential manager. Did you go in there and remove any old credentials?
Thanks AC- I logged in to the clients machine last night before bed and started running the outlook setup you were talking about from her office web app.
I have come across this same exact problem with Outlook and connection to Office for Hosted Exchange email.
Outlook continually prompts for your password when you try to connect to Office 365
After hours of messing around with it i did find a solution. On your computer that you have Outlook and Officemake sure that you have Office SP2 installed. I had 3 computers that would go through the autodiscovery process and to no avail would hang up constantly asking for the password. I have found on Windows 7 that Office SP2 comes in as an update by itself.
So you may need some patience in getting all the updates done. Well after i got Office SP2 installed the autodiscovery works just fine, and then only asks for the email address and password when you go into Outlooknot during the autodiscovery.
You are a savior. Have spent the whole day combing Microsoft website for solution to this problem.If you have two-step verification turned on and an app isn't prompting you to enter a security code when you sign in, you may be able to sign in with an app password instead.
An app password is a long, randomly generated password that you provide only once instead of your regular password when signing in to an app or device that doesn't support two-step verification.
You only need to create an app password if you have two-step verification turned on and are using an app that doesn't support it. To create a new app password for an app or device, take the following steps. You can repeat these steps to create an app password for as many apps or devices as you need. A new app password is generated and appears on your screen.
Enter this app password where you would enter your normal Microsoft account password in the application. Once you have created and entered an app password for a given app or device, you usually won't need to do it again.
Some apps or devices require a slightly different method of signing in. The most common ones are listed here. Click on the one that applies to you, and it'll open to display more info:. Skip to main content. Select Product Version. All Products. How to create a new app password.
Select More security options. Note Once you have created and entered an app password for a given app or device, you usually won't need to do it again. Sign-in methods for apps and devices. Click on the one that applies to you, and it'll open to display more info: Show all.
Xbox console. Outlook desktop app for Office or earlier. Default email app on an Android phone. Saving files to the web with Microsoft Office Saving files to the web with Microsoft Office for Mac Last Updated: Jul 24, Was this information helpful?
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App Passwords not working
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Follow Office Office blogs.Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Last updated 19 April, An app password is a code that gives an app or device permission to access your Office account. If your admin has turned on multi-factor authentication for your organization, and you're using apps that connect to your Office account, you'll need to generate an app password so the app can connect to Office For example, if you're using Outlook or earlier with Officeyou'll need to create an app password.
Check whether your Office admin has turned on multi-factor authentication for your account. If they haven't, when you try to do these steps you won't see the options in Office Sign in to Office with your work or school account with your password like you normally do. After you choose Sign inyou'll see this page:.
Select your authentication method and then follow the prompts on the page. Or, watch the video to learn more. After you verify your alternate contact method, choose Next. You'll get an app password that you can use with Outlook, Apple Mail, etc. Choose the copy icon to copy the password to your clipboard. You won't need to memorize this password.
Sign in to Office and go to the My Account page. You'll only see this option if your admin has set up multi-factor authentication for your organization.
If you don't see this option, contact your Office admin and tell them to turn on multi-factor authentication. Choose Update my phone numbers used for account security. This will display the following page:.
If prompted, type a name for your app password, and click Next. Choose copy password to clipboard. For example, you might name it "Outlook.Solved - Outlook cannot logon verify you are connected to the network
Go to the app that you want to connect to your Office account.Keep in touch and stay productive with Teams and Officeeven when you're working remotely.
Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services.
You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.
However, it could be that it is still disabled for Exchange Online in your tenant and that's why you are still getting the Basic Authentication prompt. Microsoft is currently activating it for the remaining tenants that still don't have it enabled as they are turning off Basic Authentication in October of this year for most of the endpoints. Did this solve your problem? Yes No. Sorry this didn't help. April 14, Keep in touch and stay productive with Teams and Officeeven when you're working remotely.
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